1. If you include any sort of discount coupon at check out during a Promotional Sale, you will not receive the promotional price/special/offer as it will be void.

2. Promotional Sale item purchases with a cost of $0.00 are FINAL.


Time Limit: We do not accept returns, refund or exchanges on promotional purchases with a sale price of $0.00.

Other items may be returned in 5 days counting from the date of delivery/date package was delivered for a refund. 


If the package delievered failured, please contact with your local post office to get your package by yourself or confirm the reason why your package delievered failured (majority reason is incorrect information).

  • If you want to refund, the original freight will not be returned.
  • If you want to send it again, provide the correct address, email, and phone number to our email. 

Then we will reissue it free of charge for one time. If you fail to deliver the package again due to incorrect information, we will not be responsible.

Exceptions: All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund. Due to hygienic reasons we will not be able to refund you for these purchases. ALL PURCHASES MENTIONED ABOVE ARE FINAL. Once the product is UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS  ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT  INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS. 

To return an item, please contact with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your Return Shipping costs.